How to reach us
For app support, delivery issues, privacy questions, or store-related contact, write to the relevant inbox below.
- General support: support@coplace.ai
- Privacy and deletion: privacy@coplace.ai
- Legal and compliance: legal@coplace.ai
Best details to include
- Device model and operating system version.
- App version and whether you use a production build, TestFlight, or development build.
- Short description of the issue and what you expected to happen.
- Relevant screenshots or screen recordings if you are comfortable sharing them.
Common support topics
- Prayer times do not match the expected city or method.
- Qibla alignment looks unstable because device sensors need recalibration.
- Notifications, widgets, or Live Activities are not appearing due to permission state or platform limits.
- Ads, rewarded flows, or premium surfaces are behaving unexpectedly.
- Kaaba live stream or external content is blocked by connectivity or provider restrictions.
Platform note
Some surfaces depend on native build capabilities. Widgets, Live Activities, or Dynamic Island features may not appear in Expo Go and may require a development build, App Store build, or the relevant platform permissions.